Customer Support Representative - billing questions (Wichita, KS)

Silverline Keystone Telecom is looking for a Customer Support Representative. The job centres on billing questions for network equipment, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including network equipment, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with network equipment. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.