Customer Support Representative - billing questions (Wichita, KS)

Greenridge Lakeside Hospitality is looking for a Customer Support Representative. The job centres on billing questions for group events, and it would suit someone who likes steady, practical work. You would join a small organisation of about 116 people based in Wichita. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including group events, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with group events. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Wichita, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.