Customer Support Representative - billing questions (Wichita, KS)

Stonegate Oak Facilities is looking for a Customer Support Representative. The job centres on billing questions for customer sites, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer sites, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with customer sites. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Wichita. • We reply to every applicant.