Customer Support Representative - billing questions (Wichita, KS)

Harborlight Linden Inspection Services Partners is an inspection company in Wichita with field technicians and lab staff, and we need a Customer Support Representative to lead our billing questions. Technicians travel and report carefully. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including scheduling, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Full-time, on a regular day shift. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.