Customer Support Representative - billing questions (Wichita, KS)

Summit Granite Markets is looking for a Customer Support Representative. The job centres on billing questions for promotions, and it would suit someone who likes steady, practical work. We like people who know our customers by name. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including promotions, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with promotions. Working arrangement • Full-time, with a steady weekday schedule. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.