Customer Support Representative - billing questions (Wichita, KS)

Greenridge Yarrow Foods makes sauces, snacks and prepared meals in Wichita. We are hiring a Customer Support Representative to take on billing questions. Shifts are steady and overtime is planned. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including production batches, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with production batches. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Wichita. • We reply to every applicant.