Customer Support Representative - billing questions (Wichita, KS)

Cedar Forge Freight is a Wichita logistics company with trucks, warehouses and dispatch. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 123 people based in Wichita. What you will do • Resolve billing and account issues, including claims, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with claims. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.