Customer Support Representative - billing questions (Wichita, KS)

We are growing our team at Silverline Field Press and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 83 people based in Wichita. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including press runs, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with press runs. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Wichita. • We reply to every applicant.