Customer Support Representative - billing questions (Virginia Beach, VA)

Harborlight Forge Inspection Services is looking for a Customer Support Representative. The job centres on billing questions for equipment calibration, and it would suit someone who likes steady, practical work. You would join a large organisation of about 701 people based in Virginia Beach. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including equipment calibration, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with equipment calibration. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Virginia Beach. • We will tell you what to expect at each step of the hiring process.