Customer Support Representative - billing questions (Virginia Beach, VA)

Silverline Mill Freight Group is looking for a Customer Support Representative. The job centres on billing questions for proof of delivery, and it would suit someone who likes steady, practical work. You would join a small organisation of about 40 people based in Virginia Beach. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including proof of delivery, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with proof of delivery. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Virginia Beach. • Applications are reviewed on a rolling basis.