Customer Support Representative - billing questions (Virginia Beach, VA)

We are growing our team at Bluepeak Birch Transit Planning and adding a Customer Support Representative whose main responsibility will be billing questions. We like people who ride the bus and notice when things do not work. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Virginia Beach. • We will tell you what to expect at each step of the hiring process.