Customer Support Representative - billing questions (Virginia Beach, VA)

We are growing our team at Silverline Sparrow Banking Services and adding a Customer Support Representative whose main responsibility will be billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including deposit accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with deposit accounts. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Virginia Beach. • Applications are reviewed on a rolling basis.