Customer Support Representative - billing questions (Virginia Beach, VA)

Northwind Mill Transit Planning is looking for a Customer Support Representative. The job centres on billing questions for route schedules, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including route schedules, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with route schedules. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Virginia Beach, with some flexibility after the first few months. • We reply to every applicant.