Customer Support Representative - billing questions (Tulsa, OK)

Lumen North Insurance is an insurance company in Tulsa with claims and service teams. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer complaints, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer complaints. Working arrangement • Full-time, on a regular day shift. • On site in Tulsa. • Applications are reviewed on a rolling basis.