Customer Support Representative - billing questions (Tulsa, OK)

Silverline Drift Civic Services Associates supports public agencies in Tulsa with budgeting, records and programmes, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 563 people based in Tulsa. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including budget submissions, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with budget submissions. Working arrangement • Full-time, on a regular day shift. • On site in Tulsa, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.