Customer Support Representative - billing questions (Tulsa, OK)

Westbrook Ashton Arts Center is a cultural organisation in Tulsa presenting exhibitions and performances, and we need a Customer Support Representative to lead our billing questions. We run on creativity, deadlines and a lot of goodwill. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including visitor services, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with visitor services. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Tulsa. • Applications are reviewed on a rolling basis.