Customer Support Representative - billing questions (Tulsa, OK)

Clearpath Basin Legal Group is a law firm in Tulsa serving businesses and individuals, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 747 people based in Tulsa. What you will do • Resolve billing and account issues, including client files, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with client files. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Tulsa. • We will tell you what to expect at each step of the hiring process.