Customer Support Representative - billing questions (Tulsa, OK)

Fernwood Harbor Energy is looking for a Customer Support Representative. The job centres on billing questions for hardship programmes, and it would suit someone who likes steady, practical work. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Tulsa, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.