Customer Support Representative - billing questions (Tulsa, OK)

Bright Sparrow Telecom Group is a telecommunications provider in Tulsa focused on reliable home and business connections. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 30 people based in Tulsa. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including field visits, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with field visits. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Tulsa. • We will tell you what to expect at each step of the hiring process.