Customer Support Representative - billing questions (Tulsa, OK)

Greenridge Bright Water Authority is a public water utility serving the Tulsa area. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of about 478 people based in Tulsa. What you will do • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Full-time, with a steady weekday schedule. • On site in Tulsa. • We reply to every applicant.