Customer Support Representative - billing questions (Tulsa, OK)

We are growing our team at Rivermark Sparrow Environmental Services and adding a Customer Support Representative whose main responsibility will be billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including fleet maintenance, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with fleet maintenance. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Tulsa. • We reply to every applicant.