Customer Support Representative - billing questions (Tucson, AZ)

Silverline Cross Legal Group Partners is a Tucson practice with attorneys, paralegals and client-service staff, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including billing records, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing records. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Tucson, with some flexibility after the first few months. • We reply to every applicant.