Customer Support Representative - billing questions (Toledo, OH)

Harborlight Rook Press prints books, catalogues and packaging from its Toledo plant, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of more than 1,000 people based in Toledo. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including press runs, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with press runs. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Toledo. • Applications are reviewed on a rolling basis.