Customer Support Representative - billing questions (Toledo, OH)

Silverline Quarry Environmental Services Group is looking for a Customer Support Representative. The job centres on billing questions for fleet maintenance, and it would suit someone who likes steady, practical work. We take pride in clean streets. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including fleet maintenance, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with fleet maintenance. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Toledo. • We reply to every applicant.