Customer Support Representative - billing questions (Toledo, OH)

Bluepeak Wren Arts Center Partners is an arts centre in Toledo with a full calendar of events. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 196 people based in Toledo. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including ticketing, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with ticketing. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Toledo, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.