Customer Support Representative - billing questions (Toledo, OH)

Redstone Timber Property Management Group looks after rental homes across the Toledo area, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 278 people based in Toledo. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including rent collection, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with rent collection. Working arrangement • Full-time, with a steady weekday schedule. • On site in Toledo, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.