Customer Support Representative - billing questions (Toledo, OH)

Bright Meadow Press is looking for a Customer Support Representative. The job centres on billing questions for print quotes, and it would suit someone who likes steady, practical work. Many of us have been here for ten years or more. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including print quotes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with print quotes. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Toledo. • We reply to every applicant.