Customer Support Representative - billing questions (Toledo, OH)

We are growing our team at Amberfield Sable Housing and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 783 people based in Toledo. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including resident services, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Full-time, with a steady weekday schedule. • On site in Toledo, with some flexibility after the first few months. • We reply to every applicant.