Customer Support Representative - billing questions (Tampa, FL)

Cedar Bright Water Authority is looking for a Customer Support Representative. The job centres on billing questions for meter reading, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Tampa. • We reply to every applicant.