Customer Support Representative - billing questions (Tampa, FL)

Bright Quarry Energy Partners is an energy provider in Tampa focused on reliable service and fair billing, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 94 people based in Tampa. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing disputes, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with billing disputes. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Tampa, with some flexibility after the first few months. • We reply to every applicant.