Customer Support Representative - billing questions (Tampa, FL)

We are growing our team at Clearpath Lakeside Arts Center and adding a Customer Support Representative whose main responsibility will be billing questions. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with volunteer programmes. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Tampa, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.