Customer Support Representative - billing questions (Tampa, FL)

Foxglove West Inspection Services provides independent inspection and testing for industry across Tampa, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 70 people based in Tampa. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including equipment calibration, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with equipment calibration. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Tampa. • We will tell you what to expect at each step of the hiring process.