Customer Support Representative - billing questions (Tampa, FL)

Amberfield Wren Environmental Services is looking for a Customer Support Representative. The job centres on billing questions for fleet maintenance, and it would suit someone who likes steady, practical work. We take pride in clean streets. What you will do • Resolve billing and account issues, including fleet maintenance, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with fleet maintenance. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Tampa, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.