Customer Support Representative - billing questions (St. Louis, MO)

Westbrook Forge Arts Center Group is looking for a Customer Support Representative. The job centres on billing questions for visitor services, and it would suit someone who likes steady, practical work. Evenings and weekends are part of the job. What you will do • Resolve billing and account issues, including visitor services, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with visitor services. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in St. Louis. • We will tell you what to expect at each step of the hiring process.