Customer Support Representative - billing questions (St. Louis, MO)

Cedar Fern Banking Services is a regional lender in St. Louis with branches and a growing mobile service. We are hiring a Customer Support Representative to take on billing questions. We promote from within and train well. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including branch operations, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with branch operations. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in St. Louis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.