Customer Support Representative - billing questions (St. Louis, MO)

Clearpath Lakeside Telecom is looking for a Customer Support Representative. The job centres on billing questions for customer tickets, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer tickets, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer tickets. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in St. Louis. • Applications are reviewed on a rolling basis.