Customer Support Representative - billing questions (St. Louis, MO)

Northwind Drift Facilities looks after properties across the St. Louis region. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people based in St. Louis. What you will do • Resolve billing and account issues, including supply orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with supply orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in St. Louis. • Applications are reviewed on a rolling basis.