Customer Support Representative - billing questions (St. Louis, MO)

Bluepeak Pike Property Management looks after rental homes across the St. Louis area. We are hiring a Customer Support Representative to take on billing questions. Residents are neighbours, not numbers. What you will do • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with maintenance requests. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in St. Louis. • We reply to every applicant.