Customer Support Representative - billing questions (St. Louis, MO)

We are growing our team at Bluepeak Umber Legal Group and adding a Customer Support Representative whose main responsibility will be billing questions. We are a close group and share the work. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including client files, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with client files. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in St. Louis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.