Customer Support Representative - billing questions (St. Louis, MO)

We are growing our team at Amberfield Lakeside Environmental Services and adding a Customer Support Representative whose main responsibility will be billing questions. Early starts and steady work; we look after our drivers. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including collection routes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with collection routes. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in St. Louis. • We reply to every applicant.