Customer Support Representative - billing questions (Spokane, WA)

Northwind Sable Financial is looking for a Customer Support Representative. The job centres on billing questions for account servicing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with account servicing. Working arrangement • Full-time, on a regular day shift. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.