Customer Support Representative - billing questions (Spokane, WA)

Greenridge Birch Transit Planning plans bus and rail service for cities around Spokane. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including route schedules, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with route schedules. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Spokane. • Applications are reviewed on a rolling basis.