Customer Support Representative - billing questions (Spokane, WA)

Greenridge Pine Financial Group provides savings, lending and payment services from Spokane. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with account servicing. Working arrangement • Full-time, on a regular day shift. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.