Customer Support Representative - billing questions (Spokane, WA)

Redstone Wren Energy is an energy provider in Spokane focused on reliable service and fair billing. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including outage response, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with outage response. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Spokane. • We reply to every applicant.