Customer Support Representative - billing questions (Spokane, WA)

Amberfield Beacon Water Authority is a public water utility serving the Spokane area. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 113 people based in Spokane. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.