Customer Support Representative - billing questions (Spokane, WA)

Amberfield Quarry Telecom is a telecommunications provider in Spokane focused on reliable home and business connections, and we need a Customer Support Representative to lead our billing questions. We keep people connected and take outages personally. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.