Customer Support Representative - billing questions (Spokane, WA)

Amberfield Cross Telecom Group is looking for a Customer Support Representative. The job centres on billing questions for billing accounts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 194 people based in Spokane. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Spokane. • Applications are reviewed on a rolling basis.