Customer Support Representative - billing questions (Spokane, WA)

Fernwood West Energy Group is looking for a Customer Support Representative. The job centres on billing questions for hardship programmes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Full-time, on a regular day shift. • On site in Spokane. • We reply to every applicant.