Customer Support Representative - billing questions (Savannah, GA)

We are growing our team at Silverline Loom Insurance and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 16 people based in Savannah. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including premium billing, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with premium billing. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Savannah. • We will tell you what to expect at each step of the hiring process.