Customer Support Representative - billing questions (Savannah, GA)

We are growing our team at Rivermark Stone Transit Planning Partners and adding a Customer Support Representative whose main responsibility will be billing questions. We like people who ride the bus and notice when things do not work. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including accessibility audits, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with accessibility audits. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Savannah, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.